We asked our wonderful customers to vote for us to win an award at the ESTAS 2016 held in April. Lots did, gave us a top score and enabled us to win “software supplier of the year”.
In addition, lots of customers added fantastic unsolicited comments to their votes. They are universally brilliant comments – not one bad one.
They’re all listed below:
“Expert Agent have been supplying and supporting our business since they started – they continue to grow by helping us to be more productive”
“Expert agent is an asset to our business, we could not run as smooth without the excellent system. Highly recommended.”
“Very easy to use and very helpful. always adding features which are beneficial to my work.”
“The best property software and software company I have ever used by far”
“Fantastic bit of kit backed up with fantastic people behind the scenes.”
“I have worked with Expert Agent right from the beginning – I love them. What else can I say?”
“Only started using it a short while ago so not yet familiar with everything but very useful and easy once you know your way around”
“Expert Agent have given 5 star service! I would highly recommend them!”
“Hands on approach, excellent interaction, consults with clients regarding potential changes. Does what it says on the tin…from Chess Moves”
“i HAVE ALWAYS FOUN eXPERT aGENT VERY HELPFUL AS THE REST OF THE STAFF HAVE”
“I thoroughly enjoy working with Expert Agent, they were brilliant while I was setting up and extremely helpful and responsive thereafter”
“We have been using EA for just over twelve months now and find it a really comprehensive system.”
“Back office system is vital to day-to-day running of my business and the support team are always on hand to resolve any issues.”
“A fantastic software provider understanding the needs of their clients and the requirements of an ever changing industry!”
“Leagues above the previous software that we used. The team is extremely responsive and the training was FAB! I actively recommend them.”
“expert is a easy and simple product to use really helpful”
“A long and happy connection I started many years ago.”
“An excellent product that integrates seamlessly with our business offering us flexibility and room to expand russell@rogersandcompany.co.u”
“Very reliable service with great communication and the free on going training is excellent as well”
“A good system easy to use”
“EA is fantastic in terms of usability and being very mobile friendly. I love how easy it is to send messages!”
“Innovative and constantly getting better! Great software and great support team – Love it!”
“Their software is second to none and they are always friendly and professional. They always get the job done efficiently.”
“Very Pleased with supplier, professional and reliable.”
“Top level of service since joining last year, organised and always willing to go the extra mile to resolve problems.”
“INDEPENDENT AGENT WORKING FROM HOME FOR BEAUX VILLAGE. EXCELLENT COMUNIICATION TOOL”
“Best company i’ve dealt with since my 15 years in the industry. Excellent customer service. Company where I can speak to the director!”
“Resolves things so quickly and so supportive. Love all the new developments always being made; really responsive to user needs.”
“I am new to estate agency and i have found Expert Agency to be very helpful and efficient through the training and at the end of the phone.”
“Always very quick to reply to queries and help with problems”
“I have used Expert Agent since our launch in 2006. They have been very influential in our success.”
“Expertagent have always been helpful, innovative and friendly. A good service for a fair price.”
“I have found the site very easy to use, they resolve issues very quickly and I love the Tip Of The Day Elaine.”
“We have used Expert Agent since we founded in 2006. Expert Agent has been a reliable platform at reasonable prices since we started.”
“Excellent.GOOD SERVICE”
“Excellent supplier. Quick to help and forward thinking innovators.”
“Awesome system :)”
“great to use: Excellent :)”
“Very easy to use and intuative software.”
“Absolutely first class in every aspect of the service, from usability to customer service and resolving issues. 10/10″
“Excellent service, easy to use, good customer liasons”
“EXCELLENT ALL THE WAY !”
“Very easy to use and very efficient and quick response from any issues raised”
“excellent communication , great friendly helpful staff one of the best moves we have made as a Company”
“Very helpful team Love using Expert Agent -”
“We started with EA in our Commercial department, the training and support has been unbelievably good.”
“I have 2 branches, Vebra Live in 1 and Expert Agent in the other. Both excellent systems but Expert Agent wins on Value for Money.”
“I am now in my 2nd year with Expert Agent and could not be happier with their product and the service that supports it.”
“Great system and easy to use”
“Always good customer service, easy straight forward system capturing all the information we need about tenants and landlord, reliable site.”
“Great all round service”
“Expert Agent continue to provide a first class software solution that is an integral part of our business. They never rest on their laurels”
“The website facilities are great and easy to use, enabling me to improve the service I provide to our customers & clients.”
“Outstanding Service”
“Fantastic Company, always there to provide help.”
“First rate service from all departments- would recommend to all agents”
“Great company and always on hand to answer any queries and resolve issues very quickly.”
“I do find using Expert Agent covers all of our daily needs including maximizing marketing opportunities.”
“Good product and a good team who are there to help rectify any issues.”
“Expert Agents are an excellent company to do business with. Their knowledge is second to none and their customer support is superb. R Watts”
“iIHAVE USED OTHER SYSTEMS IN THE PAST AND WOULD SAY BY FAR THIS IS THE BEST”
“great !!!!”
“Daily updates that remind you how to get the best out of their system is an excellent idea and proves to be a good learning tool.”
“Fantastic service yet again throughout the year”
“Brilliant supplier”
“Fantastic product and service.”
“Without expert agent, I don’t know how we would get through the day!”
“We’d be lost without them!”
“Great forward thinking company who smoothly handle many enquiries and always available for us when needed!”
“New customer 6 months transitioning from Let mc and have found them excellent”
“An excellent company and a valuable partner to our business.”
“The product is great but is backed up by a very approachable and knowledgeable team. I would have no hesitation in recommending EA.”
“This product has really helped us transform our business and really push things forward.”
“All round first class and innovative product and service frequently updated. Fortnam Smith & Banwell”
“Very happy with Expert Agent”
“Fantastic”
“Navigation around the software is both intuitive and logical. Being able to create your own personalized dashboard allows efficiency.”
“Expert Agent never stands still.They are always looking to develop new lines to improve their service and the way the soft ware works for us”
“They are helpful if we have a problem and are quick on sorting us out.”
“We Changed to Expert Agent from resource techniques We Had a few teething problems with the change over ,but Expert agent were very helpful”
“They are quick to help with any faults when you log a ticket.”
“We have recommended them to others as they are very helpful and knowledgeable with reasonable prices for their services”
“Expert agent do not let down their clients and provide a quality service.”
“Great tem to use for a busy salesand letting business, the new financial tools are great and there is always someone on hand to help you sho”
“Very helpful staff during our transition period to the system and easy to use.”
“fantastic and easy to use software, support first rate too, highly recommended!”
“Nice easy system to use. could not get on without it.”
“Very good product backed by good quality service”
“I am a recent convert to Expert Agent and only wish I had found them earlier. A thoroughly professional and friendly company.”
“Excellent support, I don’t think I’ve ever waited more than 30 or so minutes for any problems to be resolved.”
“We have been with this company for several years now and find their service excellent”
“Expert Agent is willing to listen to our needs as a user and where possible implements modifications to the software for everyone’s benefit.”
“Expert Agent – a great team led by a true industry pioneer and all round gifted businessman.”
“Good lively aware company who are very concerned with customer service”
“Very Easy to Use system and quick response to any questions”
“Friendly, professional and informative. They keep us up to date with, and work hard to resolve any issues when they occur. Highly recommend.”
“One of the best suppliers I have used in 44 years in business in a whole range of industry sectors. They get my unhesitating recommendation”
“Very efficient and easy to work with – Adam Stubbs”
“Great product”
“We find Expert Agent invaluable for our business. The level of support and continual updates are excellent. R Tuck.”
“As a new member of staff using Expert Agent has really help me acclimate into the swing of things.”
“After using a variety of different estate agent software over the years I must say Expert Agent is the best I have used.”
“always helpful and friendly”
“Having used another system before, expert agent is the easiest to use and most efficient that we have tried. Excellent service.”
“First class service from a company that really understands the needs of my business”
“We are delighted that we made the choice of Expert Agents for our software supplier”
“Very good even visited our offices to do a presentation”
“Without doubt our association with Expert Agent has transformed our estate agency business. Fantastic to deal with. David Muir & Co”
“I have recommended Expert Agent to a number of other companies who we have good relationships with and I am pleased to say they love it too.”
“These guys have been very supportive. Great communication. Ticket system is excellent.”
“Continuously evolving software, excellent customer service and great value for money!”
“EA is simple to use and the staff are always helpful, what more could you really want? – George Glover”
“Excellent service, product nbacked up by experienced and knowledgeable staff.”
“As new customers we are happy with the product and service we have received to date long may our happiness continue!”
“Expert Agent have been an integral part of our business for over 10 years. We couldn’t imagine using any other software.”
“I am able to do everything I need to as a secretary, I particularly like that I can change templates easily and use them instantly.”
“great system”
“Alot better than the software I used in my last company. The team are always so helpful, and yet in a fun and lively manner!”
“Expert Agent are the very best at what they do, extremely helpfully, modern, forward thinking, approachable and a pleasure to work with”
“A system that continues to be developed to keep up with the market”
“Excellent, Professional and great company to be associated with.”
“Always happy to help – even at MD level”
“Overall I have found their service to be at a very high standard”
“Very concise information which is easy to access and adapt if necessary. Help & advise is always on hand. Exceptionally friendly staff”
“I’d highly recommend ExpertAgent to any estate agency who isn’t already using it!”
“Very happy with our working relationship with EA on all levels.”
“The best in the field.”
“Excellent pro active helpful service”
“A very powerful could-based package, designed for the UK market but one that we have been able to adapt to our needs. Stewart Cook (France)”
“Comprehensive software package with great support & backward service. Mini updates realised throughout the year keeps the system up to date”
“Advisers always get back promptly if I have any issues and on the whole they are not only very informative but very helpful in all matters.”
“An excellent all round product”
“Have had no issues so far – nice and easy to use but without compromising any functionality. Great software. Andrew Richards”
“The best in the market!”
“Very easy to use and easy to personalise. The software has been enlightening when compared to the constraints of our previous supplier”
“Very supportive company.”
“The Expert Agent team have been a great help with all changes regarding moving our lettings data”
“Expert Agent continues to provide an excellent product & superb customer service and I have hesitation in heartily recommending them”
“Expert Agent is excellent!! Very professional at any enquiries and always there to help.”
“fantastic software! best iv used by far!”
“I found it very easy to learn this system when I first started with the company and their online training is excellent and easy to access.”
“Been using expert agent for the past year and it has been such big change for the better.”
“Expert Agent have really helped us get control of our business. The system is simple to use and ensures we track every opportunity.”
“We really could not ask for a better supplier, they respond to queries immediately and have matters resolved within minutes.”
“Great product with continual development and listens to and implements ideas for enhancements and improvements”
“Wallers of Oxford would quite simply not be able to function without Expert Agent – very complex, magically simple to use – Rowan Waller”
“Could not manage everyday business life without the ease, help and support of these guys”
“I have always found Expert Agent easy and hassle free to use, I would recommend it to anyone who is selling or letting properties.”
“Good easy to use system with all the help you need at the end of the phone if you need them.”
“Easy to use great response time and helpful with problem solving!”
“Fantastic pre & post sales. 10/10 for customer service. Craig is amazing, he developed our website for us and did such an amazing job!”
“I have used a number of other databases and find this very simple to understand and as web based easy to access wherever you are!”
“Great company, Great product!”
“Great in terms of innovation and usability but their main strength in my opinion is their easy and continual communication with us.”
“Not quite sure how we ever managed without Expert Agent.”
“Good website, easy to use and like the use of Grids to source data. Would be good to merge applicant/property record for the same customer.”
“Fantastic company and fantastic team”
“The guys that help out with the day to day are great.”
“expert agent has always given me an opportunity to organise my day and my applicatants in the easiest and most well organised manner possibl”
“great system and great people especially Jack”
“We joined Expertagent about 2 years ago and it has massively helped our business to grow because the valuable time we have saved on admin.”
“A1 Excellent value and service”
“They are so helpful”
“Brilliant company, fabulous service, excellent staff”
“fantastic back office”
“When I first used Expert Agent I found that I picked it up very quickly and confidently. Very user friendly.”
“fab service”
“Expert Agent deliver an exemplary service, responding to any queries promptly and with excellent clarity.”
“Brilliant programme and Company as a whole, would recommend you to any Estate Agent.”
“A superb product. We couldn’t run our business without it”
“My whole business is run around EA. It’s so simple, intuitive, functionality up the wazoo and it looks good. What more could you want?”
“We couldn’t manage our business with out expert Agent”
“Expert agent is the best system for property agents, from both the ease of use of the software, the excellent training offered right through”
“Relatively new to Expert Agent but it is showing itself to be a good choice of the company to make the move.”
“I have nothing but positive comments to make about the service we have received from Expert Agent over the past 2 years. Fantastic !”
“Very customer focused business, a pleasure to deal with!”
“Great product, very helpful staff, quick to resolve issues.”
“Faultless and excellent service!”
“Very user friendly fabulous training videos data is excellent”
“Expert Agent Database is extremely easy for an end-user to navigate and learn. The Technical Team’s knowledge is second to none.”
“This is very simple – Expert Agents does what it says on the tin!!!”
“We swapped from Vebra to EA and its a million times better”
“They simply understand our business. They show in a very real way that they care about their customers.”
“Excellent software overall. Still room for improvements particularly in finance section. Raising a ticket for help is frustrating.”
“Every time I have contacted expert agent they have resolved the issues quickly and efficiently allowing us to keep our customers up to date”
“Expert Agent is easy to use and helps me with my extremely busy day”
“I have used Expert Agent since its inception, they have never let me down, I have always been delighted with the upgrades, support & service”
“Great product, user friendly. Quick and efficient customer service too”
“Always excellent service and great communication. Also willing to listen and change things to ensure the service level never ever decreases”
“I think Expert Agent is brilliant and works brilliant”
“Expert Agent are continuously looking for ways to improve the user experience and they listen to feedback and act on it.”
“cannot fault expert agent in any way”
“Fantastic support in place – account managers on call for advice. I would recommend to any other agent as excellent service all round.”
“Having used expert agent at my previous employers I made sure that when I moved company we switched to expert agent straight away!”
“Expert Agent is A*, the attentive staff always resolve issues swiftly. Yes some minor glitches, but EA make us aware & deals with them.”
“Yes they really do what it says on the tin….. customer focused and supportive with great training, always improving ++++++”
“Expert Agent has had an impact on our company as it is a lot more informative than our previous system.”
“Brillant”
“They have always provided an exemplary service. EA listen, act, and deliver; they help us do our job better.”
“A genuinely and refreshingly great company to work with; excellent product backed up by exceptional customer service and support. Well done!”
“Good company who are always there when we need them!”
“Great Service highly recommended”
“Expert Agent is user-friendly and really helpful and easy to work with.”
“Very clever software”
“I have been doing extra training on the system, they have always been; patient, courteous and very very helpful to me.”
“EA are an exceptional company with top quality technical expertise with a great understanding of clients’ need for laymans’ explanations”
“Good service and get the job done. Chris Fox Fox Estate Agents”
“Support is excellent – quick response. The Website package is good value and there is an excellent choice of templates.”
“I work on my own and Expert Agent is an essential tool for me, Its like having a member of staff without the burden of tax or NI”
“Expert Agent have provided us with just what we needed at a reasonable cost…highly recommended”
“A great company to work with, and the system evolves continuously and improves with new ideas and concepts. I highly recommend Expert Agent.”
“Used two other packages Aspasia and Thesaurus and neither were as user friendly and logical as Expert Agent.Makes my job so much easier !!”
“Particularly impressed with openness and regular updates from CEO.”
“I have been using Expert Agent for many years now and implemented it straight away when I launched House. Very good team and software.”
“We have been with Expert Agent for over 5 years, they are professional and always on hand to help, quickly and effectively.”
“These guys are simply amazing and I do not know what Rooftop Living would have done without them!”
“Excellent service, easy to use interface and intuitive systems”
“Happy Days, Makes Knowing Your Stock very simple”
“The best Agency software I have used in my 20 years of agency and the staff couldn’t have been more helpful when I started my own business.”
“Having used other software co`s in the past, this one is head and shoulders above the others in the sense of innovation, support and service”
“We have been using ExpertAgent for several month now and find the system and support excellent.”
“Using Expert Agent has made our business operations easier and more productive”
“Expert Agent have been a pleasure to deal with, our whole sales process works around the system which makes us more efficient.”
“Excellent suppliers”
“Best ever”
“User friendly products with lots of ways of making difficult jobs easy and less time consuming, very helpful support team!”
“Expert Agent are an integral part of our company, with them we are able to carry on all our front office activities in fully assisted”
“Software is v.good and streamlines processes & general support is readily available, Fantastic support and training!”
“Expert Agent provide superb software that is continually evolving to meet our changing needs. Excellent value and superb service!”
“excellent service always respond very quickly to tickets raised even low urgency tickets”
“A Superb and innovative firm”
“EA is a terrific tool that we use to the maximum in the course of our day to day business.”
“Great software package which keeps evolving with superb ongoing support and training.”
“Please note that I have rated N/A due to the nature of my role at the company. I was not involved in the buying process or in touch with de”
“We have been customers of Expert Agent since 2007 and year on year they deliver in terms of improvements to their product and service.”
“Having used others before, deciding go with ExAgent was a big decision for my new business. I made the right decision, EXCELLENT SUPPORT!”
“Rebecca Porter – easy to use and good communication from EA”
“It’s a very easy system to use with helpful tips sent out on a regular basis. Problems are fixed before they become extremely disruptive.”
“I personally find there service excellent, if there is ever any problems I seem to be informed before I even realised there was a problem”
“This company is essential to our business and we find them both helpful and professional.”
“We have used EA for almost 4 years now and it works very well for our business needs”
“1st rate product and service to boot, what more can I say… very happy in every way.”
“Very pro active company which knows our needs as an estate agent and always keeps us informed.”
“Becca from the financial department is extremely helpful.”
“Excellent product which has helped us take our business to a new level.”
“The system is so easy to use and to move around. If anything has ever confused me or my colleagues the help line has always been fantastic!”
“Very good service.”
“Top class service and product. As a small boutique firm we rely heavily on Expert Agent and they have always performed without fail.”
“./”
“A brillinat service that makes our job as Estate Agents so much easier.”
“These guys & girls are the best!!”
“Very good software”
“A great system always available to help and solve our queries, this system is also helping my companies become paperless. :-)”
“absolutely love expert agent great software very easy to use love the morning reports very happy to use this”
“The morning meeting summary email is superb!”
“they always provide an excellent service.”
“Expert Agent is a very friendly and helpful company, they resolve any issues and answer queries politely and efficiently.”
“Very good software, I use the lettings side and fine the additional compliance letters invaluble.”
“The award will be a deserved recognition for an excellent service delivery”